Customer 360 Portal for Unified Customer Insights and Real-Time Integration
This portal is designed to help businesses consolidate customer data across multiple touchpoints, channels, and internal systems. By integrating information in real-time from ERP, CRM, call center platforms, and third-party applications, it provides a single, comprehensive view of each customer. This unified perspective empowers marketing, sales, service, and order management teams to make faster, more informed decisions and deliver a consistent customer experience across the board.
Technology Used
JavaScript Sencha 3.4 (EXT JS) Oracle
Microsoft SQL Server 2008
Role-Based Personalization & Unified Access
Empower account managers, service agents, credit managers, and order teams to personalize their portal views based on roles and responsibilities—ensuring relevant insights and faster decision-making.
Process Integration & Real-Time Collaboration
Stay aligned across internal teams and external partners with seamless integration into SAP systems. Whether it’s ERP, CRM, or SFA, all data resides in your core backend, keeping everyone on the same page.
Partner Collaboration & Opportunity Sharing
Enable secure lead and opportunity sharing with distributors and channel partners—strengthening collaboration and expanding sales potential across your ecosystem.
Widgets & Workflow Extensions
Leverage a built-in widget gallery for key tasks like order status, invoicing, and sales analytics. Your IT team can easily extend it to include tools such as performance scorecards and equipment maintenance work orders.
Mobile-Friendly & User-Centric Design
Deliver a modern, intuitive interface for tasks like quote generation, product availability checks, and pricing—accessible even on mobile devices such as iPads, ensuring productivity on the go.
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